Terms & Conditions
Terms & Conditions
Section 1. Installation Work
a) All electrical installation work will comply with BS7671: 2018 and any amendments in force at the time of the works.
b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
c) Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
e) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
f) Where agreed before hand, chases to walls, etc will be re-filled to 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded.
g) All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary.
h) The contract outlines the expected duration of the installation work.
i) Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge
Section 2. Exclusions
a) Clearing and / or moving of furniture and other items blocking access to work areas are not included.
b) Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included, except as outlined in 1d, e and f above.
c) Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
d) Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.
Section 3. Extras and Variations
a) All extras and variations must be agreed in writing prior to commencement.
Section 4. Pricing
a) The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
b) Unless stated otherwise, the costs quoted assume standard working hours between the hours of 08:00 hrs - 18:00 hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates.
c) Any additional work not covered in our quoted costs will attract additional time charge rate of £42.00 per hour plus materials cost.
d) All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.
Section 5. Deviations from Building Regulations and BS7671
a) All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation from such regulations, a written instruction and record will be required.
Section 6. Risk and Title of Goods and Property
a) The risk in all goods supplied shall pass to the Client upon delivery.
b) All goods supplied shall remain property of Burton Electrical Services (Sussex) Limited until all sums due have been paid in full.
c) The client is responsible for ensuring that the property is insured for the duration of the installation work.
Section 7. Warrantee
a) Burton Electrical Services (Sussex) Limited warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by Burton Electrical Services (Sussex) Limited, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.
Section 8. Payment
a) Unless agreed in writing, 50% of total cost is to be paid upfront before work commences and remaining 50% payment is to be made on completion of the specified works to Burton Electrical Services (Sussex) Limited.
b) We will not collect any deposit payment over £500 where your money cannot be protected. We will agree stage payments with you for when
materials are delivered and as each stage the work is completed as agreed between us, this could mean a stage payment will be requested on the day work commences.
Section 9: Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01903 873448 / 07769 974030, or write to us at 80 Vale Avenue, Worthing, BN14 0BZ, or email us at email@example.com and we aim to respond within seven days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 4566031.
Section 10: Notice of the Right to Cancel
As part of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:
■ The customer has a right to cancel this contract starting 14 days from the day this contract is made and to have any deposits returned provided the customer has informed the trader in writing or by using the cancellation form on the next page.
■ If a customer has agreed in writing to the service being started within the 14 day cancellation period they can still cancel but the trader shall be entitled to payment for all works completed up until the date of cancellation. (If the contract was agreed at the trader’s premises then this right may not apply. Please see our business guidance for more information.)